RESET has an unprecedented ten (10) year limited mattress warranty
Every RESET mattress comes with a 10-year limited warranty. Our products are built to last and stand behind our quality promise. However, we understand there are occasional manufacturer’s defects, and the product won’t live up to its expectations.
Our limited mattress warranty covers every RESET mattress purchased through our authorized dealers or directly from RESET, and covers all purchases within the US (excluding US territories) or Canada.
This warranty is non-transferable and applies to only the original purchaser and is limited to what is herein described. It also extends from the original date of purchase of the original product.
No warranty will extend beyond what is described hereof. This warranty is only applicable to mattresses that are purchased for residential use; commercial or medical voids any warranty.
The Limited Warranty in no way applies to “demos” or floor models (except those specified herein) or to any product retailed by an unauthorized retailer, including without limitation, any unauthorized retailer on any third party website, including eBay, Amazon, Craigslist, and so on.
The RESET mattress design is to be used on firm, non-spring, solid-surface foundations or any adjustable bed base structurally capable of providing support for the weight of the RESET mattress and the user. This limited warranty and all RESET performance warranties are predicated on tests based on “sets”, consisting of our foundation/adjustable bed bases and mattresses.
THEREFORE, THIS LIMITED WARRANTY OR ANY OTHER WARRANTY WHETHER IMPLIED OR EXPRESSED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTY AS TO FITNESS FOR A PURPOSE AND MERCHANTABILITY, WILL BE VOID IF A PURCHASER USES AN INAPPROPRIATE FOUNDATION, BED FRAME, BOX SPRING OR ADJUSTABLE BED BASE WITH THIS MATTRESS.
THE FOLLOWING ITEMS ARE COVERED BY OUR LIMITED WARRANTY PROVIDING CONDITIONS ARE MET FOR NORMAL WEAR:
- Any deterioration that causes any visible indentation that is more than an inch which is not in any way connected to a sag or indentation resulting from any use of unsupportive or improper foundation or adjustable bed base on the mattress.
- Physical flaws that might cause a crack or split within the foam material, regardless of proper handling and normal usage.
- Manufacturing defects in the mattress cover’s zipper assembly.
- The purchaser will not be charged to replace or repair the mattress if RESET deems it defective in accordance with the terms provided herein in the course of the first ten (10) years of the original purchase. The purchaser is however responsible for all transportation and handling costs as well as inspection costs connected with the repairs.
THE FOLLOWING ARE NOT COVERED UNDER THIS LIMITED WARRANTY:
- Comfort preference.
- Damage or physical abuse to the cover material and/or structure, including cuts, liquid damage, tears, stains, burns, and so on. However, all warranty defects not caused by damage or abuse would be covered under our standard warranty.
- Any damage associated with improper bed frames, adjustable bases, or foundations.
- Replacement of any of the accompanying pieces from RESET’s mattress where there is only one defective piece, unless the accompanying piece is defective also.
- Demonstration samples or floor models sold at discount prices (see the warranty details specific to floor models and demos).
TERMS OF PRODUCT REPLACEMENT
Except otherwise specified herein, a purchaser will not be charged to replace or repair the purchaser’s flat foundation or mattress if it is found to be defective during the course of the 10 year limited warranty period, but the purchaser is responsible for all transportation costs associated with specified replacements or repairs.
Replacement products do not receive a new warranty; the warranty begins from the original purchase date of the product.
Permitted returns are subject to return shipping/delivery fees. Authorization is required for permissible returns. Unauthorized returns are not permitted. To obtain your Return Service Order (RSO) number, contact us at the RESET® Customer Service Center line at (904) 452-6557 to obtain authorization.
ADDITIONAL LIMITATIONS ON WARRANTY COVERAGE
In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to RESET at the time of replacement. RESET SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY; THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.
BINDING ARBITRATION AND CLASS ACTION WAIVER FOR U.S. RESIDENTS
(a) This section applies to any dispute except for disputes relating to the enforcement or validity of your, RESET’s, or any of our licensors’ intellectual property rights. “Dispute” means any dispute, action, or other controversy between you and RESET concerning your RESET mattress or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible definition allowable under the law.
(b) In the event of a dispute, you or RESET must give the other a Notice of Dispute, which is a written statement that sets forth the name, address and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute by U.S. Mail to: RESET Florida LLC, 1360 NW 65th Ave., Unit A, Plantation, FL 33313,United States. RESET will send any Notice of Dispute to You by U.S. Mail to Your physical address or your email address, if we have it. You and RESET will attempt to resolve any dispute through informal negotiation within 60 days from the date the Notice of Dispute is sent. After 60 days, you or RESET may commence arbitration.
(c) You may also litigate any dispute in small claims court in your county of residence or Broward County, Florida if the dispute meets all requirements to be heard in small claims court. You may litigate in small claims court whether or not you negotiated informally first.
(d) If you and RESET do not resolve any dispute by informal negotiation or in small claims court, any other effort to resolve the dispute will be conducted exclusively by binding arbitration. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Instead, all disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. Any court with jurisdiction over the parties may enforce the arbitrator’s award.
(e) Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither You nor RESET will seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
(f) Any arbitration will be conducted by the American Arbitration Association (the“AAA”) under its Commercial Arbitration Rules applying U.S. Federal Rules of Procedure and U.S. Federal Rules of Evidence. The AAA Supplementary Procedures for Consumer-Related Disputes will also apply. For more information, see www.adr.org or call 1-800-778-7879. You agree to commence arbitration only in your county of residence or in Broward County, Florida. RESET agrees to commence arbitration only in your county of residence. You may request a telephonic or in-person hearing by following the AAA rules. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually, and only to the extent required to satisfy your individual claim.
(g) RESET will promptly reimburse your filing fees and pay the AAA’s and arbitrator’s fees and expenses as provided below. If you reject RESET’s last written settlement offer made before the arbitrator was appointed (“RESET’s last written offer”), your dispute goes all the way to an arbitrator’s decision (called an “award”), and the arbitrator awards you more than RESETs last written offer, RESET will give you three incentives: (i) pay the greater of the award or $5,000; (ii) pay twice your reasonable attorney’s fees, if any; and (iii) reimburse any expenses (including expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration. The arbitrator will determine the amount of fees, costs, and expenses unless you and RESET agree on them. For purposes of this limited warranty, an email shall be considered a written communication.
(h) In any arbitration you commence, RESET will seek its AAA or arbitrator’s fees and expenses, or your filing fees reimbursed, only if the arbitrator finds the arbitration frivolous or brought for an improper purpose. In any arbitration RESET commences, RESET will pay all filing, AAA, and arbitrator’s fees and expenses. RESET may also seek its attorney’s fees or expenses from you in any arbitration. Fees and expenses are not counted in determining how much a dispute involves.
(i) This warranty governs to the extent it conflicts with AAA’s Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes.
(j) To the extent permitted by law, any claim or dispute under this Limited Warranty must be filed within one year in small claims court, an arbitration proceeding, or in court, if so permitted herein. The one-year period begins when the claim or Notice of Dispute first could be filed. If a claim or dispute is not filed within one year, it is permanently barred.
(k) If the class action waiver is found to be illegal or unenforceable as to all or some parts of a dispute, then it will not apply to those parts. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any other provision of this section is found to be illegal or unenforceable, that provision will be severed with the remainder of this section remaining in full force and effect.
All parts of this Limited Warranty apply to the maximum extent permitted by law or unless prohibited by law. This Limited Warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state.
You may contact RESET’s Customer Service Department by calling toll-free (904) 452-6557 or by sending an email to info@myRESET.com
PLEASE RETAIN THIS LIMITED WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT LEAST 10 YEARS FROM YOUR DATE OF PURCHASE.