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Sheets Warranty

BEDDING WARRANTY:

RESET Offers a 1Year Limited Bed Sheet Warranty

Every RESET Sheet comes with a 1-year limited warranty. Our products were designed to use daily, and we’re confident that the quality will withstand normal use. However, with every product, there are times when a warranty provides peace of mind. 

When you purchase RESET sheets through any of our authorized dealers or directly from us anywhere in the contiguous US, we provide you with a limited 1-year warranty. The RESET warranty is valid from the original date of purchase and is applicable to the original purchaser. This warranty is non-transferable.

Our sheets are warranted in the original package against defects in workmanship or material (see “defects” below for additional details), apply to sheets used for residential, in-home, normal use, and do not extend beyond the scope specified. Commercial or hospital use voids this limited warranty.

The RESET limited warranty applies if there are defects in the material causing rips or other defects during the course of normal handling, following our recommended care instructions.

THE FOLLOWING ARE NOT COVERED UNDER THE LIMITED SHEET WARRANTY:

  • Expected increase in the settling and softening of materials, or any normal wear and tear.
  • Comfort preference.
  • Physical damage or abuse to the material’s structure and/or cover including cuts, burns, stains, liquid damages, or tears, etc.
  • Damage from commercial use, including hotels and hospitals.
  • Sheets (whether or not they’re manufactured by RESET) sold by unauthorized retailers.

TERMS OF PRODUCT REPLACEMENT

Replacement products are covered from the original warranty date for the original 1-year term.

Permitted returns are subject to return shipping/delivery fees. Authorization is required for permissible returns. Unauthorized returns are not permitted. To obtain your Return Service Order (RSO) number, contact us at the RESET® Customer Service Center on (904) 452-6557 before you return any product.

ADDITIONAL LIMITATIONS ON WARRANTY COVERAGE

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to RESET at the time of replacement. RESET SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY; THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.

BINDING ARBITRATION AND CLASS ACTION WAIVER FOR U.S. RESIDENTS

(a) This section applies to any dispute except for disputes relating to the enforcement or validity of your, RESET’s, or any of our licensors’ intellectual property rights. “Dispute” means any dispute, action, or other controversy between you and RESET concerning your RESET mattress or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.

(b) In the event of a dispute, you or RESET must give the other a Notice of Dispute, which is a written statement that sets forth the name, address and contact information of the party initiating the dispute, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute by U.S. Mail to RESET Florida LLC, 1360 NW 65th Ave., Unit A, Plantation, Florida 33313, United States. RESET will send any Notice of Dispute to You by U.S. Mail to your address or to your email address, depending on what you have provided to us. You and RESET will attempt to resolve any dispute through informal negotiation within 60 days from the date the Notice of Dispute is sent. After 60 days, you or RESET may commence arbitration.

(c) You may also litigate any dispute in small claims court in your county of residence or Broward County, Florida if the dispute meets all requirements to be heard in the small claims court. You may litigate in small claims court whether or not you negotiated informally first.

(d) If you and RESET do not resolve any dispute by informal negotiation or in small claims court, any other effort to resolve the dispute will be conducted exclusively by binding arbitration. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Instead, all disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. Any court with jurisdiction over the parties may enforce the arbitrator’s award.

(e) Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither You nor RESET will seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.

(f) Any arbitration will be conducted by the American Arbitration Association (the“AAA”) under its Commercial Arbitration Rules applying U.S. Federal Rules of Procedure and U.S. Federal Rules of Evidence. The AAA Supplementary Procedures for Consumer-Related Disputes will also apply. For more information, see www.adr.org or call 1-800-778-7879. You agree to commence arbitration only in your county of residence or in Broward County, Florida. RESET agrees to commence arbitration only in your county of residence. You may request a telephonic or in-person hearing by following the AAA rules. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually, and only to the extent required to satisfy your individual claim.

(g) RESET will promptly reimburse your filing fees and pay the AAA’s and arbitrator’s fees and expenses as provided below. If you reject RESET’s last written settlement offer made before the arbitrator was appointed (“RESET’s last written offer”), your dispute goes to and stops at an arbitrator’s decision (called an “award”), and the arbitrator awards you more than RESET’s last written offer, RESET will give you three incentives: (i) pay the lesser of the award or $5,000; (ii) pay twice your reasonable attorney’s fees, if any; and (iii) reimburse any expenses (including expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration. The arbitrator will determine the amount of fees, costs, and expenses unless you and RESET agree on them. For purposes of this limited warranty, an email shall be considered a written communication.

(h) In any arbitration you commence, RESET will seek its AAA or arbitrator’s fees and expenses, or your filing fees reimbursed, only if the arbitrator finds the arbitration frivolous or brought for an improper purpose. In any arbitration RESET commences, RESET will pay all filing, AAA, and arbitrator’s fees and expenses. RESET may also seek its attorney’s fees or expenses from you in any arbitration. Fees and expenses are not counted in determining how much a dispute involves.

(i) This warranty governs to the extent it conflicts with AAA’s Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes.

(j) To the extent permitted by law, any claim or dispute under this Limited Warranty must be filed within one year in small claims court, an arbitration proceeding, or in court, if so permitted herein. The one-year period begins when the claim or Notice of Dispute can first be filed. If a claim or dispute is not filed within one year, it is permanently barred.

(k) If the class action waiver is found to be illegal or unenforceable as to all or some parts of a dispute, then it will not apply to those parts. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any other provision of this section is found to be illegal or unenforceable, that provision will be severed with the remainder of this section remaining in full force and effect.

All parts of this Limited Warranty apply to the maximum extent permitted by law or unless prohibited by law. This Limited Warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state.

You may contact RESET’s Customer Service Department by calling (904) 452-6557 or by sending an email to info@myRESET.com

PLEASE RETAIN THIS LIMITED WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT LEAST 3 YEARS FROM YOUR DATE OF PURCHASE.