RESET has an Unprecedented 5 Year Limited Pillow Warranty
Every RESET Pillow comes with a 5-year limited warranty. This is because our products are built to last and we’re that confident about the quality of the products. However, we’re not ignorant of the fact that things sometimes go wrong. With this limited pillow warranty, you get to enjoy some specific legal rights.
Our limited Pillow warranty covers every RESET Pillow purchased through our authorized dealers or directly from us, and must be located in the US (Minus US territories) or Canada.
This warranty is non-transferable and applies to only the original purchaser and is limited to what is herein described. It also extends from the original date of purchase of the original product.
No warranty will extend beyond what is described hereof. This warranty is only applicable to pillows that are in normal in-home consumer status, while pillow used for commercial or medical use are specifically excluded.
This pillow is warranted in the original package it came in against any defect in workmanship or material set below (“Defects”) for a 5 year period from the time of purchase provided the pillow is used for its intended purpose at home.
This warranty will apply if there is any split, crack or issue with the pillow material in the course of any normal handling or use that aligns with RESET'S use and care instructions for that pillow.
THE FOLLOWING ARE NOT COVERED UNDER THE LIMITED PILLOW WARRANTY:
- Expected increase in the settling and softening of materials, or any normal wear and tear.
- Comfort preference.
- Physical damage or abuse to the material’s structure and/or cover including cuts, burns, stains, liquid damages, or tears and so on; as long as the defect is occasioned by such damage or abuse.
- Damage from commercial use, like a store or hotel.
- Pillows (whether or not they’re manufactured by RESET ) retailed by unauthorized retailers.
TERMS OF PRODUCT REPLACEMENT
Replacement products do not get new warranty. Replacement product warranty runs from the original purchase date of the replaced product.
Permitted returns are subject to return shipping/delivery fees. Authorization is required for permissible returns. Unauthorized returns are not permitted. To obtain your Return Service Order (RSO) number, contact us at the RESET ® Customer Service Center on (904) 452-6557 before you return any product.
ADDITIONAL LIMITATIONS ON WARRANTY COVERAGE
In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to RESET at the time of replacement. RESET SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY; THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.
BINDING ARBITRATION AND CLASS ACTION WAIVER FOR U.S. RESIDENTS
(a) This section applies to any dispute except it does not include a Dispute relating to the enforcement or validity of your, RESET'S, or any of our licensors’ intellectual property rights. “Dispute” means any dispute, action, or other controversy between you and RESET concerning your RESET mattress or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.
(b) In the event of a dispute, you or RESET must give the other a Notice of Dispute, which is a written statement that sets forth the name, address and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute by U.S. Mail to RESET Florida LLC, 4712 RIVER CITY DRIVE, UNIT 125 ,JACKSONVILLE FLORIDA 32246 United States. RESET will send any Notice of Dispute to You by U.S. Mail to Your address if we have it or to your e-mail address if we have it. You and RESET will attempt to resolve any dispute through informal negotiation within 60 days from the date the Notice of Dispute is sent. After 60 days, you or RESET may commence arbitration.
(c) You may also litigate any dispute in small claims court in your county of residence or Broward County, Florida if the dispute meets all requirements to be heard in the small claims court. You may litigate in small claims court whether or not you negotiated informally first.
(d) If you and RESET do not resolve any dispute by informal negotiation or in small claims court, any other effort to resolve the dispute will be conducted exclusively by binding arbitration. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Instead, all disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. Any court with jurisdiction over the parties may enforce the arbitrator’s award.
(e) Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither You nor RESET will seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
(f) Any arbitration will be conducted by the American Arbitration Association (the“AAA”) under its Commercial Arbitration Rules applying U.S. Federal Rules of Procedure and U.S. Federal Rules of Evidence. The AAA Supplementary Procedures for Consumer-Related Disputes will also apply. For more information, see www.adr.org or call 1-800-778-7879. You agree to commence arbitration only in your county of residence or in Broward County, Florida. RESET agrees to commence arbitration only in your county of residence. You may request a telephonic or in-person hearing by following the AAA rules. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually, and only to the extent required to satisfy your individual claim.
(g) RESET will promptly reimburse your filing fees and pay the AAA’s and arbitrator’s fees and expenses as provided below. If you reject RESET
'S last written settlement offer made before the arbitrator was appointed (“RESET ’s last written offer”), your dispute goes all the way to an arbitrator’s decision (called an “award”), and the arbitrator awards you more than RESET'S last written offer, RESET will give you three incentives: (i) pay the greater of the award or $5,000; (ii) pay twice your reasonable attorney’s fees, if any; and (iii) reimburse any expenses (including expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration. The arbitrator will determine the amount of fees, costs, and expenses unless you and RESET agree on them. For purposes of this limited warranty, an email shall be considered a written communication.
(h) In any arbitration you commence, RESET will seek its AAA or arbitrator’s fees and expenses, or your filing fees it reimbursed, only if the arbitrator finds the arbitration frivolous or brought for an improper purpose. In any arbitration RESET commences, RESET will pay all filing, AAA, and arbitrator’s fees and expenses. RESET may also seek its attorney’s fees or expenses from you in any arbitration. Fees and expenses are not counted in determining how much a dispute involves.
(i) This warranty governs to the extent it conflicts with AAA’s Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes.
(j) To the extent permitted by law, any claim or dispute under this Limited Warranty must be filed within one year in small claims court, an arbitration proceeding, or in court, if so permitted herein. The one-year period begins when the claim or Notice of Dispute first could be filed. If a claim or dispute is not filed within one year, it is permanently barred.
(k) If the class action waiver is found to be illegal or unenforceable as to all or some parts of a dispute, then it will not apply to those parts. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any other provision of this section is found to be illegal or unenforceable, that provision will be severed with the remainder of this section remaining in full force and effect.
All parts of this Limited Warranty apply to the maximum extent permitted by law or unless prohibited by law. This Limited Warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state.
You may contact RESET Customer Service Department by calling toll-free (904) 452-6557 or by sending an email to info@RESETONLINESTORE.com
PLEASE RETAIN THIS LIMITED WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT LEAST 6 YEARS FROM YOUR DATE OF PURCHASE.