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LIMITED TIME 30% OFF ALL MATTRESSES
LIMITED TIME 30% OFF ALL MATTRESSES

FAQ'S

FAQ


What is your return policy?

Effective March 27, 2020, until further notice, we are temporarily suspending our return and exchange policy due to the current COVID-19 pandemic.

What are the benefits of owning a RESET mattress?

Our mattresses are made with a gel memory foam that keeps your body temperature cooler. Its microbial feature means that you will sleep on a mattress that doesn’t collect toxins, build-up, and other dirt and oil particles that will affect the quality of your sleep. In addition, our patented Edge Support technology extends your sleep surface by up to 20% for a more comfortable night’s sleep.

If I return the mattress, can I keep any promotional items I received with the mattress?

If you choose to return the mattress, you are required to return any unused items you received with the mattress. If you would like to keep the promotional items or if they were used, the full retail price of those items will be deducted from your mattress refund.

Return shipping/delivery fees apply to any permitted returns. All returns must be authorized first. No unauthorized returns are allowed. Contact the RESET® Customer Service Center at (904) 452-6557 to obtain a Return Service Order (RSO) number before returning any product to us.

Are RESET Mattresses Safe?

Aside from being irresistibly comfortable, our RESET Mattress is made of the eco-friendliest gel memory foam on the planet. It’s been tested to meet CertiPUR-US® standards for emissions, content, performance, and durability, and has microbial properties for a cleaner sleep.

What is CertiPUR-US® foam?

CertiPUR-US® is a certification program administered by a not-for-profit organization.

CertiPUR-US certified foams are:

  • Made without ozone depleters.
  • Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants.
  • Made without mercury, lead, and other heavy metals.
  • Made without formaldehyde.
  • Made without phthalates regulated by the Consumer Product Safety Commission.
  • Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

What is the advantage of the RESET Mattress?

The RESET Mattress benefits are:

  • Better support system for your natural alignment.
  • Induces a deeper sleep, helping you get better REM sleep.
  • Will last longer than other mattresses due to our unique design.
  • Lightweight - no “box spring” element inside the mattress.
  • The outside cover is machine washable.
  • Helps you stay cooler - NO MORE SWEATING WHILE YOU SLEEP.

Does the mattress control body temperature?

Our RESET Mattress helps control body temperature. The top layer is a special memory foam gel. Along with the microbial cover, this mattress will help keep the body at a more neutral temperature during sleep.

How long does it take to adjust to my new RESET Mattress?

Although most people sleep better from the first night on a RESET Mattress, you may want to allow an adjustment period of 60-90 days. Our memory foam contours to your body and responds to your body heat. This offers a sleeping surface much different than a traditional spring mattress. Please allow yourself the appropriate amount of time to adjust. You will reap the benefits of a good night’s sleep by making this transition.

How long should I wait to sleep on my new RESET Mattress? How soon can I place bedding on my new RESET Mattress?

You can sleep on your new RESET Mattress tonight, even if it is not fully formed. No waiting or curing is necessary. The mattress should fully adjust to your body within 24-72 hours.

What can I expect when I receive my mattress?

The RESET Mattress is compressed, rolled in plastic, and shipped in a box. Simply unpack it and place it on your bed to adjust to its shape. 

What do I do if my RESET Mattress gets wet or if I spill something on it?

If a liquid is spilled on the mattress, remove the entire mattress cover immediately. This cover is machine washable (no bleach). Use a dry towel to soak up any liquid from the mattress and blow it dry with a hair dryer. Allow the area to dry completely before covering again. Spot clean with mild detergent by hand only. Do not soak or machine wash the bamboo memory foam. Rinse with warm water and dry at room temperature.

Will my RESET Mattress sag?

The RESET Mattress, when properly supported, should not sag. Normal use will result in signs of routine aging. Some changes may occur in the support characteristics. This indicates your bedding is adjusting to your body to enhance comfort and should not be considered a manufacturer defect.

Can my RESET mattress be shipped outside the U.S?

Yes, we ship anywhere. For more information, contact our customer service department at (904) 452-6557 to get a quote.

Is the RESET Mattress safe for kids?

Yes, RESET Mattresses are designed for the perfect support for natural alignment at any age.

If I already purchased the 10” firm mattress, can I upgrade to the 12” balance?

Yes, you can upgrade to the 12” balance mattress if you are still within the 101-night trial of your 10” firm mattress. With an upgrade, you will need to pay the shipping, and it will automatically complete your trial. The 101-night trial does not reset.

I bought the RESET Balance Mattress 12”. Can I exchange it for the 10” firm mattress?

Yes, you can exchange it for the RESET Firm Mattress 10”; however, you must provide proof of purchase and receive authorization with a store manager. With an exchange, you will pay for the shipping.

Should I rotate or flip my mattress for uniform wear?

No, there is no need to flip the mattress; it is designed to spring back to its natural state after each use.

How do I wash my RESET products?

Use a mild detergent without bleach or stain remover. Launder using warm water and dry on low heat to prevent wrinkles.

Caution: Never use bleach. This will kill the microbial properties and void your warranty.

What is the warranty for RESET pillows?

The RESET pillows have a 5-year limited warranty to hold their shape.

What is the warranty for RESET sheets?

Our 100% bamboo sheets have a 1-year limited warranty against ripping and tearing.

What is the warranty on my adjustable frame?

Our frames have a 20-year limited warranty. For more details see warranty.